Outsourced IT support
When you outsource your IT requirements to ISL we will manage your IT infrastructure and provide you with a range of high-quality IT support services. We will work with you to gain a deep understanding of your business and technical needs to ensure you receive the most appropriate IT services and solutions.
ISL's skilled and experienced IT engineers are highly praised by our customers. They are supported by specialist technical experts who are available to help resolve more complex issues.
ISL provides you with 24/7 helpdesk support. We will work with you to agree a watertight SLA, enabling your cases to be prioritised and progressed in line with ITIL best practices. You will be kept informed, from the time a case is raised, to its satisfactory conclusion.
During regular onsite visits our engineers will be happy to discuss the performance of your networks and to identify possible opportunities for innovation, cost savings or improvements. Advice and guidance relating to your key software and processes can also be given during their onsite visits.
ISL's remote systems allow us to access, monitor, manage, upgrade and fix your networks remotely. Should an issue be identified, an alert is automatically sent to the helpdesk team for resolution. This provides complete system visibility, and ensures the smooth running of your system through our remote application of updates and patches.
Our powerful case management system provides complete visibility in managing our workflow. It helps to ensure ISL's high service levels comply with your SLA, and that we deliver a seamless IT service to you that represents best value.
Live reporting enables us to continually monitor performance levels across our range of services. Regular analysis of detailed monthly reports identifies any recurring issues, to enable a more strategic approach to be taken.
The key to the success of your outsourced IT department (and our business relationship) lies in a detailed understanding of your business requirements, objectives and priorities. To achieve this we will conduct a comprehensive audit of your IT systems and infrastructure and engage in personal consultations with your stakeholders and users. Your processes, procedures, and third party supplier agreements will be audited as well. Next we will work with you to created a strategic IT plan.
Strategic IT plan
Your IT strategic plan will outline the current state of your infrastructure and plan ahead to ensure that your future IT strategy supports your business objectives. The IT strategic plan can be updated as your business needs change and technology evolves.
We have a vast amount of IT knowledge and expertise available to you on a flexible, as needed, basis. We would be happy to consult with you, as an integral part of your outsourced IT support services, on any of the following projects:
- Back up and disaster recovery
- Cloud and hosting
- System migration
- Email management solutions
- Managed security services
- Consolidation of business applications
- Business application support
- Mobile device management
Sample of Weekly Executive Support Report
This is a sample of a weekly report that ISL send out to all their clients to show how well they are performing in supporting their client IT infrastructure. Using our proactive monitoring our central NOC (Network Operations Centre) are alerts pre-failure and our sophisticated support tools can auto repair and fix issues before users are impacted. Our tools run round the clock 24/7 ensuring systems stay up and running.